NovaTech Automation

Director, Customer Solutions Engineering

United States - Full Time

Job Summary:
The Director, Customer Solutions Engineering will be responsible for leading Sales Engineering and Project Engineering teams and ensure sales methodology and best practices are followed, and CRM system is properly used.
Responsibilities and Duties:
  • Provide technical oversight and coordination of project engineering work through project meetings and other means, monitor progress against project schedules and budgets;
  • Develop internal training plans for new Project Engineers;
  • Develop continuing education training plans for Sales and Project Engineers;
  • Deliver sales presentations, present technical information regarding the company’s products and services, and conduct product demonstrations;
  • Collaborate with marketing team on new customer requirements;
  • Collaborate with product development team to implement customer requirements;
  • Conduct regular site visits to field offices to ensure field teams are kept abreast of latest technology developments;
  • Manage company participation in major trade shows/events;
  • Support Regional Sales Managers and Sales Engineer teams with sales campaigns and customer management activities;
  • Assess customer information, identify and address problem areas, formulate solutions, and present solutions; and
  • Provide mentorship to junior engineers regarding technical and non-technical techniques for securing new customers, managing customers, managing projects, and communicating with customers.
  • Work from home benefit available.
  • 60 ~ 75% domestic & international travel required to company facilities in PA & KS and unanticipated customer locations.
Qualifications and Skills:
  • 5 years of experience as an Engineer, System Integration Specialist, or a related occupation;
  • Bachelor’s degree (or foreign equivalent) in Electrical Engineering or related field;
  • Supervisory experience with a minimum of 5 direct reports;
  • Experience performing system design and on-site integration, configuration, troubleshooting, and testing of SCADA projects;
  • Experience testing, configuring and troubleshooting various Intelligent Electronic Devices (IEDs) in the electric utility industry;
  • Experience configuring Human Machine Interface (HMI) applications;
  • Experience composing product, project and incident recovery documentation;
  • Experience providing off-site and on-site customer support including troubleshooting SCADA architecture and industry best practices;
  • Experience working, training, designing and delivering products with various SCADA protocols;
  • Experience with programming languages: C, C++, and SQL;
  • Experience with Orion Automation equipment; and
  • Experience with Bitronics meters.
Apply: Director, Customer Solutions Engineering
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1. Are you legally authorized to work in the United States for our Company without current and/or future sponsorship?*
2. Do you have a Bachelor’s degree (or foreign equivalent) in Electrical Engineering or related field?*
3. Do you have at least 5 years of experience as an Engineer, System Integration Specialist, or a related occupation? Please explain and include dates.*
4. Are you willing to travel 60 ~ 75% domestically & internationally to company facilities in PA & KS and unanticipated customer locations?*
5. Do you have supervisory experience with a minimum of 5 direct reports? If yes, describe your level of experience in detail.*
6. Do you have experience performing system design and on-site integration, configuration, troubleshooting, and testing of SCADA projects? If yes, describe your level of experience in detail.*
7. Do you have experience testing, configuring and troubleshooting various Intelligent Electronic Devices (IEDs) in the electric utility industry? If yes, describe your level of experience in detail.*
8. Do you have experience configuring Human Machine Interface (HMI) applications? If yes, please describe your level of experience in detail.*
9. Do you have experience composing product, project and incident recovery documentation? If yes, please describe your level of experience in detail.*
10. Do you have experience providing off-site and on-site customer support including troubleshooting SCADA architecture and industry best practices? If yes, please describe your level of experience in detail.*
11. Do you have experience working, training, designing and delivering products with various SCADA protocols? If yes, please describe your level of experience in detail.*
12. Do you have experience with programming languages: C, C++, and SQL? If yes, please describe your level of experience in detail.*
13. Do you have experience with Orion Automation equipment? If yes, please describe your level of experience in detail.*
14. Do you have experience with Bitronics meters? If yes, please describe your level of experience in detail.*
The following questions are entirely optional.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
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    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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